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To Calculate Shipping Costs for All Locations
Please click the shipping and payments tab under each listing. Update the quantity, select the appropriate destination country in the pull-down menu, and click the "Get Rates" button for an exact calculation of shipping to your destination.
The cost of shipping for most listings is determined by by weight and size. Sometimes the shipping is "Free" and built into the cost of the product. Other times we sell the product at cost and make small profits on shipping fees. Certain products sell better one way or the other on eBay, and we are always experimenting. As such, we cannot provide a comprehensive shipping table here as it would quickly be out of date.
General Shipping Information
Processing Times:
Orders received before 12pm PST will be processed on the same business day. Any orders received after 12pm PST will be processed as part of next business day's shipments.
Shipping within the US:
All packages to US Addresses are mailed from Point Roberts, WA. We ship to PO Boxes and are honored to ship to military APO / FPO addresses (why doesn't everyone?).
Most listings have two shipping standards:
1) The default shipping option for most listings is USPS First Class Mail or Parcel Post. Delivery standard is about a week (or less) to most US addresses, though APO/FPO will take longer. Purchase a shipping upgrade for faster service, particularly if you have a deadline.
2) Expedited Shipments (costs extra on most listings) are sent via USPS Priority Mail. Most shipments arrive in about four days or less.
Hours of Operation
Current hours of operation are: Monday to Friday, 8:00 - 6pm, Pacific Standard Time. We are closed Saturday & Sunday. Hours are subject to change without notice.
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International Shipping
Shipping to Canadian Addresses:
You will note on many listings that USPS First Class Mail International is the default shipping option. This is not a mistake. Our main warehouse is located in Burnaby just north of the border, and we are in the US every day mailing parcels. For light but bulkier packages, it is far less expensive (less than half) to mail these packages back into Canada rather than ship via Canada Post. This greatly reduces what you have to pay for shipping. You will not pay additional taxes or duty as we are a Canadian company, but allow 10 to 14 days delivery.
If you are in a rush for your package, please purchase a shipping upgrade and we will use Canada Post Expedited Parcel or Xpress Post to get you your package in 3 - 7 days.
Many listings will automatically use Canada Post: Light and relatively flat camera batteries all ship via Canada Post letter mail, and heavy batteries such as those for power tools and Roomba / Scooba will ship via Canada Post Expedited Parcel.
You are also welcome to arrange local pickups if you are in the greater Vancouver area. Call in advance as conditions apply. Here is our address:
Certified Battery
#5 - 2779 Lake City Way
Burnaby, BC V5A 2Z6
604-629-8988
Europe, Australia & Other International Destinations:
Most items heading for these destinations will be shipped via:
1) USPS First Class Mail International (default). Allow three to four weeks, depending on your local customs.
2) Priority Mail International (upgrade required on most listings). Faster, often two weeks or less, but this is not guaranteed as any package can be delayed in your customs.
Online tracking is not available for international shipments.
Template Version 3.6
Copyright 2012 Certified Battery. All rights reserved. This template may not be used in whole or in part without our permission.
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Policies
Returns:
Unused, unopened items may be returned within 30 days of the date of sale for a refund less shipping and processing charges which are non-refundable. Listings that include "free" shipping will have actual shipping costs deducted from the total refunded. A return authorization number is required for all returns. Packages sent to us not showing an RMA number on the outside will be refused. Please visit CertifiedBattery.com to complete the RMA form if necessary.
Warranties:
All warranties expressed or implied are manufacturer's warranties. Certified Battery can in most cases process these warranties for you. Visit the manufacturer's website for full warranty details.
Discounts:
Our eBay pricing is the lowest of all our sales channels. However, if you are a reseller, contact us for discounts on volume purchases. Combined shipping discounts, if available, are calculated automatically - see the instructions at left. Any combined shipping discount is valid only on a single item/eBay listing, and can not be spread over multiple different items.
Taxes
Certified Battery is a BC Corporation (HST #882727381RT) and must charge applicable Canadian Taxes to all Canadian shipments: HST in BC, Ontario and the Maritimes, and GST in the other provinces and territories.
International Buyers Please Note
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. This notice does not apply to Canadians - any applicable duties have already been paid upon original import to Canada, and all taxes are charged at time of purchase.
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